Refund and Return Policy

At BlackOud.com, we take pride in creating unique and exceptional products that hold special significance. We dedicate careful attention to crafting each piece, hoping it brings joy to your life just as much as it brought joy to us during its creation.

In the event that you are dissatisfied with your purchase and wish to initiate a return or exchange, kindly contact our dedicated Customer Care team via WhatsApp at +971508776233. We are committed to assisting you and will make every effort to resolve any concerns you may have.

Should you decide to cancel your order, please notify us within 24 hours.

Please be aware that items must be returned in their original packaging to qualify for a return. Unpackaged items will not be accepted for return under any circumstances. The Change of Mind policy applies exclusively within the initial 24 hours of purchase.

Refund Procedure

Refunds will be processed exclusively through the original payment method or issued as a credit voucher. Credit vouchers are valid for a period of 1 month from the date of issuance.”